Privacy Policy

Privacy Policy for Ace Courier Mobile Drivers App

Effective Date: January 22, 2025

At Ace Courier Mobile Drivers App, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you use our Android app (“the App”), which is provided by Ace Courier. By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information when you use our App:

1. Personal Information

When you register or interact with the App, we may collect personal information such as:

• Driver Number
• Pickup address & phone number
• Delivery address & phone number

1. Location Data

The App uses GPS technology to track your real-time location to facilitate the courier service. We collect and use your location data to:

• Track your pickup and delivery or courier in real-time
• Provide accurate delivery estimates
• Improve our services and optimize routes

1. Device Information

We may collect certain information about the device you are using, such as:

• Device model and operating system
• App usage data and performance information
• Unique device identifiers (UDID, IP address, etc.)

1. Usage Data

We may collect information about how the App is accessed and used, including:

• Usage patterns
• Interactions with the App’s features
• Error logs and crash reports

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain the App’s features and services
• To improve the performance and functionality of the App
• To offer personalized delivery services, including location-based tracking
• To communicate with you regarding delivery updates, promotions, or other services
• To comply with legal obligations and resolve disputes

3. How We Share Your Information

We may share your information in the following cases:

• With third-party service providers: We may share your information with trusted third parties who assist us in operating the App, GPS services, and cloud hosting providers. These third parties are only authorized to use your information as necessary to perform their services.
• For legal compliance: We may disclose your information if required by law or to comply with a legal process such as a subpoena or government request.
• Business transfers: In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred to the new owner.

4. Data Retention

We retain your personal and location information for as long as necessary to provide our services or as required by law. Once it is no longer needed, we will securely delete or anonymize your data.

5. Location Data

• Real-time Location Tracking: To provide accurate delivery and courier services, we collect and process your real-time location using GPS technology. You can disable location tracking at any time through your device settings, but please note that doing so may affect the App’s functionality.
• Background Location: The App may continue to collect location data even when the app is not actively being used if the delivery is still ongoing or to ensure service quality.

6. Your Rights and Choices

• Access and Update: You have the right to access and update your personal information directly within the App.
• Location Permissions: You can disable location tracking by adjusting the location settings on your device. However, some features of the App may not work properly without access to location data.
• Opt-out of Communications: You may opt out of receiving promotional emails or push notifications by adjusting your notification preferences in the App or by unsubscribing from emails.

7. Security

We use commercially reasonable efforts to protect your personal information through physical, electronic, and administrative safeguards. However, please be aware that no security measure is 100% effective, and we cannot guarantee the absolute security of your information.

8. Children’s Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically for any updates or changes. Continued use of the App after changes to the policy constitutes your acceptance of those changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:

Ace Courier Services
Email: developer@acecourier.ca
Phone: 403-235-6464
Address: 122-3016 10th Ave NE, Calgary AB

By using the App, you consent to this Privacy Policy and acknowledge that you have read and understood its contents.

This Privacy Policy aims to ensure transparency and maintain trust between [Your Courier Company Name] and the users of the App, providing clear details about the information we collect and how it is used.